Heather Gray, Lead Ombudsman – Superannuation, AFCA

Heather Gray is the Lead Ombudsman – Superannuation at the Australian Financial Complaints Authority. In that role she leads a team of ombudsmen and adjudicators in addressing and determining superannuation complaints.

Prior to joining AFCA in May 2020, Heather was a partner at law firm Hall & Wilcox, specialising in superannuation law.  She has also held partner roles at other law firms, and has practised in superannuation and financial services law for more than 30 years.

Heather was a member of the Law Council of Australia’s Superannuation Committee for more than a decade, including a term as chair. She has consulted widely with the Australian Securities and Investments Commission, the Australian Prudential Regulation Authority, the Australian Taxation office and Treasury on superannuation issues. She is a current member of the ATO’s Superannuation Industry Stewardship Group.

Heather has hands on superannuation industry experience, having been a director of the legal industry superannuation scheme legalsuper. She holds a BA (Hons) and a LLB (Hons) from the University of Melbourne, and is a Chartered Tax Adviser.