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Annual General Meetings - Coming to a fund near you

60 mins 1 CPD Hours

As of 5 April 2019, new laws require super funds to hold an AGM. While some...

AFCA Briefing - complaint trends

60 mins 1 CPD Hours

With so many changes and uncertainties to absorb throughout 2019 and 2020...

Conflicts of Interest and duty

60 mins 1 CPD Hours

Given the Royal Commission highlighted many instances of breaches in relation...

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AFCA Briefing - complaint trends

60 mins
1 CPD Hours

Webinar Engagement  Members culture  Regulation

With so many changes and uncertainties to absorb throughout 2019 and 2020, super funds and AFCA have faced unprecedented levels of member complaints over this time.

In this webinar Heather Gray, Lead Ombudsman – Superannuation at AFCA will provide valuable insight into AFCA’s operations in response to these events by exploring the key issues currently impacting super funds, such as the COVID-19 Early Release provisions, PYS and PMIF, death benefits and RG271.

Join us for this timely update of AFCA’s approach and experience during this time, and how super funds might need to prepare themselves for future changes.

Published Date: 08 September 2020


Heather Gray, Lead Ombudsman – Superannuation, AFCA

Heather Gray is the Lead Ombudsman – Superannuation at the Australian Financial Complaints Authority. In that role she leads a team of ombudsmen and adjudicators in addressing and determining superannuation complaints.

Prior to joining AFCA in May 2020, Heather was a partner at law firm Hall & Wilcox, specialising in superannuation law.  She has also held partner roles at other law firms, and has practised in superannuation and financial services law for more than 30 years.

Heather was a member of the Law Council of Australia’s Superannuation Committee for more than a decade, including a term as chair. She has consulted widely with the Australian Securities and Investments Commission, the Australian Prudential Regulation Authority, the Australian Taxation office and Treasury on superannuation issues. She is a current member of the ATO’s Superannuation Industry Stewardship Group.

Heather has hands on superannuation industry experience, having been a director of the legal industry superannuation scheme legalsuper. She holds a BA (Hons) and a LLB (Hons) from the University of Melbourne, and is a Chartered Tax Adviser.

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