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Product development initiatives and innovative approaches to claims handling

45 mins
1 CPD Hours

Insurance Symposium Advice  Engagement  Indigenous  Innovation  Insurance  Leadership  Marketing  Members culture  Operations  Policy  Regulation  Risk

How we design our products and how we manage claims are two of the most critical components when it comes to creating optimal insurance outcomes for our members. How can these two teams work together to optimise the product development process? This session will also tackle different approaches to the product development process and how to gain the most insights out of your claim’s teams.

Published Date: 22 October 2021

Speakers

Jenny Oliver, Chief Claims Officer, TAL

Jenny Oliver was appointed  Chief Claims Officer in June 2019. Since joining TAL in 2001, she has held a range of finance, operations and commercial roles within the organisation. Most recently, Jenny was General Manager of TAL’s Group Insurance business and under her leadership TAL's Group business continued to strengthen and grow with new partnerships. Jenny brings to this role strong leadership and empathy for customers and a deep appreciation and understanding of the importance of TAL’s claims function.

Before joining TAL, Jenny worked at Deloitte Australia. She is a Chartered Accountant and holds a BEc and BComm from The Australian National University.


Darren Wickham, Head of Group Insurance, Life and Investments, Zurich

Darren Wickham is Head of Group Insurance at Zurich. Darren has had a nearly 30-year career as an actuary and specialist in superannuation, life insurance, retirement income and other employee benefits.   He is also an experienced trustee director (including for the Mercer Super Trust).  Darren is a former Actuary of the Year (which officially makes him Actuary of yesteryear!). 


Facilitator

Natalie Binns, General Manager Insurance Solutions, Rest

Natalie joined Rest in April 2016. She is responsible for the design and delivery of high-quality insurance solutions for Rest’s more than 800,000 insured members, including the product design and pricing, insurance strategy, service experience and claims management.

Natalie has more than 15 years’ experience in group insurance, including product, pricing, reinsurance, distribution and client management. Natalie holds an MBA from Otago University. She is a member of a number of industry forums for insurance, including the committee of the Insurance in Superannuation Code of Practice and was involved in drafting the Voluntary Code of Practice.


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