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Addressing the impact of COVID-19 on insurance

60 mins 1 CPD Hours

From creating more dynamic claims handling responses to ensuring changes in...

Navigating the changing regulatory landscape

45 mins 0.75 CPD Hours

With the industry committed to lifting standards in insurance in...

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Addressing the impact of COVID-19 on insurance

60 mins
1 CPD Hours

Insurance Symposium COVID-19  Insurance  Members culture  Policy

Amidst a myriad of challenges, including a public health crisis and economic disruption, the insurance industry finds itself uniquely placed to come out of COVID-19 with structural changes that improve the member experience for all Australians.

From creating more dynamic claims handling responses to ensuring changes in product development last well beyond this pandemic, our expert panel will unpack the key issues facing the industry in the short-term as well as the opportunities that exist moving forward.

Published Date: 09 October 2020

Speakers

John Berrill, Director, Berrill & Watson Lawyers

John Berrill is a Principal of Berrill & Watson Lawyers and is a superannuation and insurance lawyer.

He is an accredited personal injuries specialist.

John is on the boards of the Consumer Action Law Centre and the Chronic Illness Alliance and the TAL, CBA and Suncorp Consumer Advisory Councils. He is also a volunteer at Social Security Rights Victoria and the Mental Health Legal Service.

He was a member of the Financial Ombudsman Service, the Superstream Advisory Council, the Stronger Super Implementation Committee, the Natural Disaster Insurance Review Panel and the AFCA Transition Board.

He has worked in the areas of superannuation, insurance, Centrelink and financial services law for 28 years, providing advocacy and advice to consumers, workers, community groups & disability groups.


Natalie Binns, General Manager Insurance Solutions, Rest

Natalie joined Rest in April 2016. She is responsible for the design and delivery of high-quality insurance solutions for Rest’s more than 800,000 insured members, including the product design and pricing, insurance strategy and claims management.

Natalie has more than 14 years’ experience in group insurance, including product, pricing, reinsurance distribution and client management. Natalie holds a post-graduate diploma in business management. She is a member of a number of industry forums for insurance, including the committee of the Insurance in Superannuation Code of Practice and was involved in drafting the Voluntary Code of Practice.


Richard Land, Head of Insurance Product and Pricing, AustralianSuper

Richard Land is Head of Insurance Product & Pricing at AustralianSuper, responsible for the Fund’s insurance offering.

Prior to joining AustralianSuper Richard was Insurance Segment Leader – Pacific at Mercer, providing actuarial, insurance and investment consulting services.

Richard was a member of the Actuaries Institute’s Life Insurance and Wealth Management Practice Committee (LIWMPC) for the four years to 2017. He was the tutor for the Actuaries Institute’s Life Insurance course for four years, most recently in 2019. He is an active contributor to the actuarial and insurance communities and has co-presented at Actuaries Institute’s Insights sessions and conferences, at the Conexus Group Insurance Summit, the ASFA Spotlight on Insurance, the Public Sector conference and the Indigenous Super Summit.


Facilitator

Sarah Phillips, GM, Communications and Corporate Affairs, AIA Australia

Before joining AIA Australia in 2018, Sarah was engaged by the ISWG to develop the Insurance in Superannuation Voluntary Code of Practice. Sarah has worked in a number of public policy roles, including as a Consultant to the FSC to develop the Life Insurance Code of Practice, and as Reputation Manager at the Business Council of Australia. Prior to moving to Australia, Sarah worked as a lawyer and in corporate and regulatory affairs in New Zealand. Sarah holds a Master of Laws and a Bachelor of Commerce (Economics) from the University of Auckland.


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