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Insurance Symposium Series

2021 sessions

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The impact of legislative change and increased scrutiny on insurance in super

45 mins 1 CPD Hours
Business operations | COVID-19 | Governance | Indigenous | Innovation | Insurance | Leadership | Operations | Policy | Regulation | Risk

On top of insurance-specific changes, many other superannuation reforms are having a big impact on insurance.

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Insurance lessons from super fund mergers

45 mins 1 CPD Hours
Business operations | Engagement | Governance | Innovation | Insurance | Leadership | Marketing | Members culture | Operations | Policy | Regulation | Risk

Ensuring fund mergers result in good member outcomes in relation to insurance is front of mind for merging funds. But benefit design, transition arrangements and record keeping and data can be complex when merging. Speakers who have been at the heart of recent mergers will talk about the key...

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How will pending and potential changes shape the future of insurance in super?

45 mins 1 CPD Hours
Advice | Business operations | COVID-19 | Engagement | Governance | Indigenous | Innovation | Insurance | Leadership | Marketing | Members culture | Operations | Policy | Regulation | Risk

If the Government announces a review into insurance in superannuation – as recommended by the Productivity Commission – it might lead to the biggest shake-up of group risk insurance in decades.

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Product development initiatives and innovative approaches to claims handling

45 mins 1 CPD Hours
Advice | Engagement | Indigenous | Innovation | Insurance | Leadership | Marketing | Members culture | Operations | Policy | Regulation | Risk

How we design our products and how we manage claims are two of the most critical components when it comes to creating optimal insurance outcomes for our members.

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Views from ASIC on offsets and value and FSC on occupational exclusions

45 mins 1 CPD Hours
Business operations | Engagement | Governance | Indigenous | Innovation | Insurance | Leadership | Marketing | Members culture | Operations | Policy | Regulation | Risk

With income offsets, value for money insurance and occupational exclusions firmly on ASIC’s radar, find out what this could mean for benefit design and member experience.

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Managing data to maximise business operations and member experiences

45 mins 1 CPD Hours
Advice | Business operations | Cybersecurity | Engagement | Governance | Indigenous | Innovation | Insurance | Leadership | Marketing | Mental Health | Operations | Policy | Regulation | Risk

Better data has long been the holy grail for insurance: how to get it, use it, retain it, and standardise it. In this session intelia will demonstrate how data can support better product design and member experience.


2020 sessions

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Addressing the impact of COVID-19 on insurance

60 mins 1 CPD Hours
COVID-19 | Insurance | Members culture | Policy

From creating more dynamic claims handling responses to ensuring changes in product development last well beyond this pandemic, our expert panel will unpack the key issues facing the industry in the short-term as well as the opportunities that exist moving forward.

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Navigating the changing regulatory landscape

45 mins 0.75 CPD Hours
COVID-19 | Insurance | Members culture | Regulation

With the industry committed to lifting standards in insurance in superannuation, we hear from the regulators on the range of new and existing measures funds need to be across.

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Transitioning into the world: A wellness conversation

60 mins 1 CPD Hours
COVID-19 | Insurance | Members culture

In the face of indefinite isolation, financial uncertainty, and with an undetermined return to normality, how we as an industry progress the conversation around wellness – not only for our members but for our staff – is now more crucial than ever.

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Voluntary Code of Practice: A Trustees perspective

45 mins 0.75 CPD Hours
Governance | Insurance | Policy | Regulation

With changes to the Voluntary Code of Practice coming which will make the Code binding and enforceable, will there need to be an establishment of an actual insurance code body?

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Improving outcomes for vulnerable consumers

60 mins 1 CPD Hours
Engagement | Insurance | Members culture | Risk

Dissecting the existing concerns members have on receiving adequate support, this session will also look at the work being done in the Code to ensure that experience of vulnerable consumers is not diminished through the adherence of prescriptive rules.

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The big picture: The future of insurance

60 mins 1 CPD Hours
Innovation | Insurance | Policy | Technology

With recent political commentary suggesting that the role of insurance in superannuation may be subject to review, now is an apt time for us to take stock at how far insurance has come over the years and where things may be headed.