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Bringing CX into the C-suite

45 mins 0.75 CPD Hours

Early research indicates that our post COVID-19 environment will feature an...

Connecting CX & EX

60 mins 1 CPD Hours

The common denominator behind the most successful organisations is that they...

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Join our expert panel as they share insights and take your questions on how...

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Connecting CX & EX

60 mins
1 CPD Hours

Engagement Symposium Engagement  Operations

The common denominator behind the most successful organisations is that they put people first. Recognising that every customer experience starts with an employee experience, attracts not only customers but also the best talent.

Reviewing the strategic enablers of organisation growth and success by delving into what it takes to get people to thrive, this session will highlight the key steps to creating and measuring an engaged workforce and how that drives business performance.

Published Date:

Speakers

Julian Clarke, Group Owner Next Generation People Practices, Telstra

I am currently Head of Next Generation People Practices for Telstra. The focus of the the Group is ensuring our employees have a purposeful experience and career at Telstra. At a high level this is through taking action to improve all our employees' experience in the workplace and ensuring that employees can build fulfilling careers at Telstra. With the team, I work across most elements of the employee lifecycle, including talent management, diversity and inclusion, leadership and culture and team effectiveness. Thankfully, this lines up well with my own passion for enabling people and organisations to be their best.

I have worked in HR since 2010. Prior to that I was a lawyer, both in-house at Telstra, at Freehills (where I worked in the employee relations practice for 8 years) and in the UK, where I was born and bred. Outside work, I enjoy living in the country (and working flexibly), studying for a psychology degree, as well as cooking, good food and occasional exercise.


Eve Read, Director of Business Delivery, Nest (UK)

Eve has 22 years of experience in the UK pension industry, working in pension consulting until recently joining Nest. Nest is the largest UK pension scheme, with 9m members and a focus on low-median earners who were largely unserved by the UK pension industry until “auto enrolment” came into force in 2012. Eve is a Director in the ‘Customer Engagement Directorate’ and has a varied portfolio which includes development of a new commercial strategy, digital improvement programme and in-house design agency.

Eve’s previous time in consulting gave her the opportunity to lead in a number of different areas, including: business change and technology projects, financial wellbeing, proposition development and ultimately leading Mercer’s UK DC consulting team.

In 2017, Eve co-authored Mercer’s “The Gender Pension Gap – From Awareness to Action” whitepaper which outlined the status of the pension gender gap in Europe and detailed what industry, employers and the state could do to create change. 


Peter Treseder, Education Manager, AustralianSuper

Peter has over 35 years of experience in the superannuation industry, 20 of those with AustralianSuper.  For the majority of his “super” career, Peter has been focussed on designing and implementing superannuation education programs to help members engage with their super, to ultimately, enjoy their retirement.

Peter believes the “mystery” of super needs to be removed, to encourage a change of attitude towards it.  By altering an attitude, you can change a behaviour, this then gives people confidence to make decisions, which will make a difference to their future.  “Spending time now, engaging with super, means less wasted time in retirement regretting a missed opportunity”


Chair

Chris Davies, Chief Executive Officer, TelstraSuper

As Chief Executive Officer of TelstraSuper, Chris Davies is responsible for the strategic direction of the fund and overseeing its operational management to meet the needs of our members. Chris attends meetings for the Investment & Claims Assessment Committee and is also a Director of TelstraSuper Financial Planning.

Chris joined TelstraSuper in October 2013, having previously been Executive Manager, Member and Employer Solutions at UniSuper.

Chris holds a Bachelor of Economics and a Bachelor of Law and started his career practicing law in national firms, before moving to the financial services sector. Chris’ experience in the financial services industry has developed over 30 years with senior roles at BT Financial Group, Commonwealth Bank and Colonial First State.


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