Lyn Trewenack

Director, BBB Advisory

Lyn is recognized as a passionate thought-leader in CX delivery. As the national consulting director for BBB Advisory, she is relied upon to bring global best practices to the table when supporting and guiding clients to develop leading customer strategies and optimise their contact centre operations.

Her experience in the superannuation industry is unparalleled – from establishing award winning contact centres, conducting CX model reviews, and implementing significant operational and digital changes - from Choice of Fund in 2008 and the GFC, into the PYS and COViD-19 world, through to leading various sized multi-channel in-house and outsourced contact centres.

Clearly most comfortable when her world is dynamic and where her clients are facing significant disruption, her intuitive and intelligent insights, stories and guidance empower the busy Exec and Manager to move forward into transformational change with confidence and set up for success.