Lee Scales

Lee Scales has over 25 years of experience in financial and consulting services organisations and has held senior executive roles at the NAB and UniSuper. Her expertise includes people and learning strategy, operations and call centre management, transformation programs, change management and retail banking. 

As CCO Lee is responsible for leading the Member and Employer experience functions. She has also established a customer experience design function to uplift capability and build a customer centric culture. Having previously held the role of Chief People Officer at UniSuper, Lee is passionate about the link between employee experience and customer experience – this simple objective ensures she maintains a clear focus on improving service to customers while improving the workplace, tools and processes for UniSuper people.

Lee has a Graduate Diploma in Leadership and Change, is a Fellow of the Financial Services Institute of Australasia (FINSIA) and a Graduate of the Australian Institute of Company Directors (AICD). A highlight for Lee was being awarded the ‘Superannuation Executive of the Year’ at the 2015 Women in Financial Services Awards.