Refunds

Refunds of course fees will only be made when written notification is received within less than 10 business days prior to the course commencement date. No refund of course fees will be made when cancellations or alterations are received after this date. If a cancellation request is received less than within 10 business days of the commencement date payment is still due.

Transfers

AIST will hold credit for a registrant to be used only within the calendar year of registration. A fee of $150 will be charged for a transfer for one or more modules to the following year.

Students seeking a transfer to another course date during the same calendar year must submit their request in writing via training@aist.asn.au. The application must include the details and reason for the request. Students who have not provided their request in writing are not eligible for transfer.

Transfer of registration to another person is permitted when the request is notified in writing prior to the course commencement date. Please note that transfers are only allowed within six (6) months of original registration date.

Delegate Cancellation Policy

Early Bird Registration - All early bird registrations must be booked no later than Wednesday 21 December 2022 to be eligible for the discounted rate. If payment is not received in line with invoice payment terms, you may be required to pay the standard rate.

Standard Registration - All conference registration fees are to be paid prior to the commencement of the conference or conference entry may be denied.

If you are no longer able to attend AIST's Conference of Major Superannuation Funds (CMSF), let us know at least 35 days* before the conference to receive a refund.

If you cancel in the 34 days* before CMSF, you will not receive any refund, but may transfer your registration to another person.

All cancellations and requests to transfer registrations must be received in writing. Please email change requests to info@aist.asn.au

COVID-19 Cancellation Policy - If you are unable to attend CMSF in 2023 due to COVID-19 as a result of government restrictions on either holding the event or travel, AIST will endeavour to make the event available to you online.

If you are unable to attend CMSF 2023 due to contracting covid, a replacement delegate may be sent in your place at no extra charge. Notification must be made in writing and received prior to the event commencing.

In these circumstances:

If the notification of the applicable government restriction(s) occurs 35 days or more prior to the event you will receive a full refund of your registration fee or a conversion of your registration into 2 online registrations as requested by you.

If the notification of the applicable government restriction(s) occurs less than 35 days prior to the event you will receive a conversion of your registration into 1 online registration for CMSF 2023 and a 50% refund of your registration fee.

AIST CMSF Conference Cancellation Policy - Upon registering for the CMSF all delegates agree that if for any reason beyond AIST's reasonable control, including but not limited to strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disasters, acts of war, acts of nature (fires, floods, or emergency conditions) and/or any matters incidental or related to COVID-19 other than as described under 'COVID-19 Cancellation Policy' above AIST is unable to perform its obligations under this agreement, such non-performance is excused and AIST may terminate any agreement without further liability of any nature.

Insurance - AIST will not be held responsible for any claims regarding travel, accommodation or registration related costs, including but not limited to those related to COVID-19. Please obtain your own insurance if you have any concerns.

* Actual days - not business days

AIST Privacy Policy

View AIST’s Privacy Policy here.

Delegate Cancellation Policy

Early Bird Registration - All early bird registrations must be booked no later than Wednesday 12 July 2023 to be eligible for the discounted rate. If payment is not received in line with invoice payment terms, you may be required to pay the standard rate.

Standard Registration (less than 10 business days) – All registrations made less than 10 business days from the start date are to be paid in full via credit card.

All conference registration fees are to be paid prior to the commencement of the conference or conference entry may be denied.

If you are no longer able to attend AIST's Superannuation Investment Conference (ASI), let us know at least 35 days* before the conference to receive a refund.

If you cancel in the 34 days* before ASI, you will not receive any refund, but may transfer your registration to another person.

All cancellations and requests to transfer registrations must be received in writing. Please email change requests to info@aist.asn.au

COVID-19 Cancellation Policy - If you are unable to attend ASI in 2023 due to COVID-19 as a result of government restrictions on either holding the event or travel (whether that restriction is based on your ability to leave your state of departure or an inability to enter Queensland), AIST will endeavour to make the event available to you online.

In these circumstances:

If the notification of the applicable government restriction(s) occurs 35 days or more prior to the event you will receive a full refund of your registration fee or a conversion of your registration into 2 online registrations as requested by you.

If the notification of the applicable government restriction(s) occurs less than 35 days prior to the event you will receive a conversion of your registration into 1 online registration for ASI 2023 and a 50% refund of your registration fee.

AIST ASI Conference Cancellation Policy - Upon registering for the ASI all delegates agree that if for any reason beyond AIST's reasonable control, including but not limited to strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disasters, acts of war, acts of nature (fires, floods, or emergency conditions) and/or any matters incidental or related to COVID-19 other than as described under 'COVID-19 Cancellation Policy' above AIST is unable to perform its obligations under this agreement, such non-performance is excused and AIST may terminate any agreement without further liability of any nature.

Insurance - AIST will not be held responsible for any claims regarding travel, accommodation or registration related costs, including but not limited to those related to COVID-19. Please obtain your own insurance if you have any concerns.

AIST Privacy Policy

View AIST’s Privacy Policy here.

Cancellation Policy

Early Bird Registration - All early bird registrations must be booked no later than the advised date on the website to be eligible for the discounted rate. If payment is not received in line with invoice payment terms, you may be required to pay the standard rate.

Standard registration – All registration fees are to be paid prior to the commencement of the event or entry may be denied.

If you are no longer able to attend the event, please let us know in writing, at least 10 business days before the event to receive a refund.

If you cancel in the 10 business days prior to the event, you will not receive any refund, but may transfer your registration to another person.

All cancellations and requests to transfer registrations must be received in writing. Please email change requests to info@aist.asn.au

COVID-19 Cancellation Policy – If, as a result of COVID-19 restrictions we are unable to proceed with the event in person, then AIST will endeavour to make the event available to you online.

If you are unable to attend the event either due to government restrictions on travel preventing you from travelling to the event or, as a result of a COVID-19 infection, the standard registration conditions outlined above apply.

Please email change requests to info@aist.asn.au

AIST Event Cancellation Policy - Upon registering for an event all delegates agree that if for any reason beyond AIST's reasonable control, including but not limited to strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disasters, acts of war, acts of nature (fires, floods, or emergency conditions) and/or any matters incidental or related to COVID-19 other than as described under 'COVID-19 Cancellation Policy' above AIST is unable to perform its obligations under this agreement, such non-performance is excused and AIST may terminate any agreement without further liability of any nature.

Insurance - AIST will not be held responsible for any claims regarding travel, accommodation or registration related costs, including but not limited to those related to COVID-19. Please obtain your own insurance if you have any concerns.

Cancellation Policy

Cancellation Policy - No refund of registration fees will be made for cancellations for NextGen Super Network events; however a transfer of registration to another person is permitted.

Transfer Policy - You may transfer your registration prior to the NextGen Super Network event. The initial transfer is free however subsequent transfers will incur a $25 transfer administration fee.

All cancellations and request to transfer a registration to another person must be received in writing. Please email request to info@aist.asn.au.

Cancellation Policy

Should Global Dialogue participants need to cancel their registration for any reason, it may be assigned to another person up until Monday 17 April 2023. Any charges incurred for transferring to another person in relation to airline and/or accommodation booking changes is the responsibility of the participant.

Please note: transfers to an alternate year or another event is not possible.

If participants are unable to transfer to another person and wish to cancel their registration, a full refund (less an administration charge of AUD $1,000) will be made, provided notification is received in writing by Friday 13 January 2023.

From Monday 16 January 2023 until Friday 17 February 2023 a partial refund of $5,000 will be made, provided notification is received in writing during this period.

Following Friday 17 February 2023, no refunds will be made.

If, for reasons beyond the control of AIST, Global Dialogue is cancelled, registration fees will be refunded after the deduction of expenses already incurred.

Upon registering for Global Dialogue, all delegates agree that if for any reason beyond AIST’s reasonable control, including but not limited to strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disasters, acts of war, acts of nature (fires, flood, or emergency conditions), AIST reserves the right to reschedule the Global Dialogue.

All cancellations and transfer requests must be received in writing to events@aist.asn.au

 

Privacy Policy

AIST understands and respects the importance of protecting the privacy of individuals and is committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988. The way AIST handles your personal information is in accordance with the Privacy Act.

AIST’s full privacy policy is available at https://www.aist.asn.au/Policies/Privacy-Policy

Please note: Some host companies will require your personal details in order to access their offices.

Delegates List - AIST will produce a Delegates List in the conference app. The Delegates List will contain delegate’s names, positions, and company details. Registrants may withhold consent for inclusion of their details in the app by marking the box below.

NO - please do not include my details in the Delegates List for this event.

Industry Partners - To a limited extent AIST may also disclose your name, position, employer, and email to AIST Industry Partners.

NO - please do not share my name, position, employer, and email with AIST Industry Partners.

 

Global Dialogue Exclusions

The Program does not include airfares; pre and post conference accommodation; dinners on evenings with no social programs; and incidental personal expenses.