Refunds of course fees will only be made when written notification is received 14 working days prior to the course commencement date. No refund of course fees will be made when cancellations or alterations are received after this date.

Transfer of registration to another person is permitted when the request is notified in writing prior to the course commencement date. Please note that transfers are allowed within six (6) months of original registration date.

We will also hold credit for a registrant to be used within the calendar year.

Students seeking a refund or transfer to another course date must submit their request in writing via training@aist.asn.au The application must include the details and reason for the request. Students who have not provided their request in writing are not eligible for consideration.

If a cancellation request is received within 14 business days of the commencement date payment is still due.

Delegate Cancellation Policy

Early Bird Registration - All early bird registrations must be booked no later than Thursday 22 December 2022 to be eligible for the discounted rate. If payment is not received in line with invoice payment terms, you may be required to pay the standard rate.

Standard Registration - All conference registration fees are to be paid prior to the commencement of the conference or conference entry may be denied.

If you are no longer able to attend AIST's Conference of Major Superannuation Funds (CMSF), let us know at least 35 days* before the conference to receive a refund.

If you cancel in the 34 days* before CMSF, you will not receive any refund, but may transfer your registration to another person.

All cancellations and requests to transfer registrations must be received in writing. Please email change requests to info@aist.asn.au

COVID-19 Cancellation Policy - If you are unable to attend CMSF in 2023 due to COVID-19 as a result of government restrictions on either holding the event or travel, AIST will endeavour to make the event available to you online.

If you are unable to attend CMSF 2023 due to contracting covid, a replacement delegate may be sent in your place at no extra charge. Notification must be made in writing and received prior to the event commencing.

In these circumstances:

If the notification of the applicable government restriction(s) occurs 35 days or more prior to the event you will receive a full refund of your registration fee or a conversion of your registration into 2 online registrations as requested by you.

If the notification of the applicable government restriction(s) occurs less than 35 days prior to the event you will receive a conversion of your registration into 1 online registration for CMSF 2023 and a 50% refund of your registration fee.

AIST CMSF Conference Cancellation Policy - Upon registering for the CMSF all delegates agree that if for any reason beyond AIST's reasonable control, including but not limited to strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disasters, acts of war, acts of nature (fires, floods, or emergency conditions) and/or any matters incidental or related to COVID-19 other than as described under 'COVID-19 Cancellation Policy' above AIST is unable to perform its obligations under this agreement, such non-performance is excused and AIST may terminate any agreement without further liability of any nature.

Insurance - AIST will not be held responsible for any claims regarding travel, accommodation or registration related costs, including but not limited to those related to COVID-19. Please obtain your own insurance if you have any concerns.

* Actual days - not business days

AIST Privacy Policy

View AIST’s Privacy Policy here.

Delegate Cancellation Policy

Early Bird Registration - All early bird registrations must be booked no later than Friday 29 April 2022 to be eligible for the discounted rate. If payment is not received in line with invoice payment terms, you may be required to pay the standard rate.

Standard Registration (less than 14 days) – All registrations made less than 14 days from the start date are to be paid in full via credit card.

All conference registration fees are to be paid prior to the commencement of the conference or conference entry may be denied.

If you are no longer able to attend AIST's Superannuation Investment Conference (ASI), let us know at least 35 days* before the conference to receive a refund.

If you cancel in the 34 days* before ASI, you will not receive any refund, but may transfer your registration to another person.

All cancellations and requests to transfer registrations must be received in writing. Please email change requests to info@aist.asn.au

COVID-19 Cancellation Policy - If you are unable to attend ASI in 2022 due to COVID-19 as a result of government restrictions on either holding the event or travel (whether that restriction is based on your ability to leave your state of departure or an inability to enter Queensland), AIST will endeavour to make the event available to you online.

In these circumstances:

If the notification of the applicable government restriction(s) occurs 35 days or more prior to the event you will receive a full refund of your registration fee or a conversion of your registration into 2 online registrations as requested by you.

If the notification of the applicable government restriction(s) occurs less than 35 days prior to the event you will receive a conversion of your registration into 1 online registration for ASI 2022 and a 50% refund of your registration fee.

AIST ASI Conference Cancellation Policy - Upon registering for the ASI all delegates agree that if for any reason beyond AIST's reasonable control, including but not limited to strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disasters, acts of war, acts of nature (fires, floods, or emergency conditions) and/or any matters incidental or related to COVID-19 other than as described under 'COVID-19 Cancellation Policy' above AIST is unable to perform its obligations under this agreement, such non-performance is excused and AIST may terminate any agreement without further liability of any nature.

Insurance - AIST will not be held responsible for any claims regarding travel, accommodation or registration related costs, including but not limited to those related to COVID-19. Please obtain your own insurance if you have any concerns.

* Actual days - not business days

AIST Privacy Policy

View AIST’s Privacy Policy here.

Policy & Procedures

Early Bird Registration - All early bird registrations must be booked no later than the advised date on the website to be eligible for the discounted rate. If payment is not received in line with invoice payment terms, you may be required to pay the standard rate.

Standard registration - All Symposium registration fees are to be paid prior to the commencement of the event or entry may be denied.

If you are no longer able to attend the Symposium, please let us know in writing, at least 14 days* before the event to receive a refund.

If you cancel in the 14 days* prior to the event, you will not receive any refund, but may transfer your registration to another person.

All cancellations and requests to transfer registrations must be received in writing. Please email change requests to info@aist.asn.au

* Actual days - not business days

COVID-19 Cancellation Policy – If, as a result of COVID-19 restrictions we are unable to proceed with the Symposium as an in person event, then AIST will endeavour to make the event available to you online.

If you are unable to attend the event either due to government restrictions on travel preventing you from travelling to the event or, as a result of a COVID-19 infection, the standard registration conditions outlined above apply.

Please email change requests to info@aist.asn.au

AIST Symposium Cancellation Policy - Upon registering for a Symposium all delegates agree that if for any reason beyond AIST's reasonable control, including but not limited to strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disasters, acts of war, acts of nature (fires, floods, or emergency conditions) and/or any matters incidental or related to COVID-19 other than as described under 'COVID-19 Cancellation Policy' above AIST is unable to perform its obligations under this agreement, such non-performance is excused and AIST may terminate any agreement without further liability of any nature.

Insurance - AIST will not be held responsible for any claims regarding travel, accommodation or registration related costs, including but not limited to those related to COVID-19. Please obtain your own insurance if you have any concerns.

Cancellation/Transfer policy

Delegate Transfer Policy - You may transfer your registration prior to the NextGen Super Network event. The initial transfer is free however subsequent transfers will incur a $25 transfer administration fee.

No refund of registration fees will be made for cancellations for NextGen Super Network events; however a transfer of registration to another person is permitted.

All cancellations and request to transfer a registration to another person must be received in writing. Please email request to info@aist.asn.au.