Refunds of course fees, or transfer of enrolment to another course date, will only be made when written notification is received 7 working days prior to the course commencement date. No refund of course fees will be made when cancellations or alterations are received after this date. However, a transfer of registration to another person is permitted when the request is notified in writing prior to the course commencement date.

Students seeking a refund or transfer to another course date must submit their request in writing via training@aist.asn.au. The application must include the details and reason for the request. Students who have not provided their request in writing are not eligible for consideration.

A full refund will be provided upon written notice of cancellation five (5) business days prior to the webinar. Notices of cancellation received 0-4 business days prior to the webinar will not be provided a refund. If you are unable to attend the webinar, a recording will be provided to you after the webinar.

Where students are attending AIST's FNS50715 Diploma of Superannuation, in part or in full, the following Student Handbook and Policies and Procedures will apply.

Student handbook

The AIST Student Handbook is an important resource to guide you through your study. Please take the time to read this information to ensure you’re well informed and set yourself up for success.

Access the AIST Student Handbook here.

The handbook includes information on:

• Recognition of Prior Learning
• Credit Transfer
• Student code of conduct
• Support services
• Legislation and Privacy policy
• Complaints and Appeals policy
• Fees and refunds policy
• Additional course fees and charges
• Student policies and procedures

Student policies and procedures

It is the responsibility of all students to familiarise themselves with, and adhere to, all relevant AIST Education policies and procedures.

AIST Education policies and procedures can be viewed here:

• Certificate Issuance
• Complaints and Appeals
• Credit Transfer
• Fees and Refunds
• Marketing and Advertising
• Privacy (VIC)
• Privacy (Non-VIC)
• Training and Assessment

Where students are attending AIST’s Trustee Director Course (TDC), in part or in full, the TDC Course Governance and Policies document supersedes the policies and procedure referred to above where there is duplication. View the document here

Policies & Procedures

Early Bird Registration - All early bird registrations must be booked and paid for in full by no later than Friday 26 February 2021 to be eligible for a discounted rate. If payment is not received by this date, you will be charged the full price.

Standard Registration - All conference registrations must be booked and paid for in full by no later than Monday 19 April 2021.

Delegate Cancellation Policy - If you are no longer able to attend AIST's Conference of Major Superannuation Funds (CMSF), let us know at least 35 days* before the conference to receive a refund.

If you cancel in the 34 days* before CMSF, you will not receive any refund, but may transfer your registration to another person.

All cancellations and requests to transfer registrations must be received in writing. Please email change requests to info@aist.asn.au

COVID-19 Cancellation Policy - If you are unable to attend CMSF in 2021 due to COVID-19 as a result of government restrictions on either holding the event or travel (whether that restriction is based on your ability to leave your state of departure or an inability to enter South Australia), AIST will endeavour to make the event available to you online. 

In these circumstances:

• If the notification of the applicable government restriction(s) occurs 35 days or more prior to the event you will receive a full refund of your registration fee or a conversion of your registration into 2 online registrations as requested by you.
• If the notification of the applicable government restriction(s) occurs less than 35 days prior to the event you will receive a conversion of your registration into 1 online registration for CMSF 2021 and a 50% refund of your registration fee.

AIST CMSF Conference Cancellation Policy - Upon registering for the CMSF all delegates agree that if for any reason beyond AIST's reasonable control, including but not limited to strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disasters, acts of war, acts of nature (fires, floods, or emergency conditions) and/or any matters incidental or related to COVID-19 other than as described under 'COVID-19 Cancellation Policy' above AIST is unable to perform its obligations under this agreement, such non-performance is excused and AIST may terminate any agreement without further liability of any nature.

Virtual Delegate Cancellation Policy - If you are no longer able to attend the AIST's Conference of Major Superannuation Funds (CMSF) Virtual Event, let us know at least 7 days* before the conference to receive a full credit of your registration fee for use towards other AIST Professional Development activities.

If you cancel in the 6 days* before CMSF, you will not receive a refund, but may transfer your registration to another person.

All cancellations and requests to transfer registrations must be received in writing. Please email change requests to info@aist.asn.au

Insurance - AIST will not be held responsible for any claims regarding travel, accommodation or registration related costs, including but not limited to those related to COVID-19. Please obtain your own insurance if you have any concerns.

* Actual days - not business days

AIST Privacy Policy

View AIST’s Privacy Policy here.

Policy & Procedures

Privacy policy

AIST understands the importance of protecting the privacy of individuals and is committed to complying with the Privacy Act 1988 and the National Privacy Principles to ensure the confidentiality of any personal information collected.

This Policy applies to AIST who register people for events, courses, exhibitions, symposiums and who arrange travel and accommodation to those events. AIST is committed to complying with the Privacy Act 1988 and the National Privacy Principles.

Symposium delegates' names and organisation details will be published in the event booklet and delegates contact details will be available to our Industry Partners.

Cancellation/Transfer policy

Delegate Transfer Policy - You may transfer your registration prior to the event. The initial transfer is free however subsequent transfers will incur a $25 transfer administration fee.

Refunds of event registration fees will only be made when written notification is received no later than 7 working days prior to event. A cancellation fee of 30% of the total registration fee will apply.

No refund of registration fees will be made when cancellations are received after 7 working days prior to event; however a transfer of registration to another person is permitted.

All cancellations and request to transfer a registration to another person must be received in writing.

Please email request to info@aist.asn.au

Cancellation/Transfer policy

Delegate Transfer Policy - You may transfer your registration prior to the Young Super Network event. The initial transfer is free however subsequent transfers will incur a $25 transfer administration fee.

No refund of registration fees will be made for cancellations for Young Super Network events; however a transfer of registration to another person is permitted.

All cancellations and request to transfer a registration to another person must be received in writing. Please email request to info@aist.asn.au.

Policies

AIST Privacy Policy

View AIST’s Privacy Policy here.

Cancellation and Transfer Policy

Delegate Transfer Policy - You may transfer your registration prior to the event. The initial transfer is free however subsequent transfers will incur a $25 transfer administration fee.

Refunds of event registration fees will only be made when written notification is received no later than 7 working days prior to event. A cancellation fee of 30% of the total registration fee will apply.

No refund of registration fees will be made when cancellations are received within 7 working days prior to event; however a transfer of registration to another person is permitted. All cancellations and request to transfer a registration to another person must be received in writing.

Please email request to info@aist.asn.au

AIST Thought Leadership Luncheon Cancellation Policy

Upon registering for the Thought Leadership Luncheon events all delegates agree that if for any reason beyond AIST's reasonable control, including but not limited to strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disasters, acts of war, acts of nature (fires, floods, or emergency conditions), AIST is unable to perform its obligations under this agreement, such non-performance is excused and AIST may terminate any agreement without further liability of any nature.

Policy & Procedures

Privacy policy

AIST understands the importance of protecting the privacy of individuals and is committed to complying with the Privacy Act 1988 and the National Privacy Principles to ensure the confidentiality of any personal information collected.

This Policy applies to AIST who register people for events, courses, exhibitions, symposiums and who arrange travel and accommodation to those events. AIST is committed to complying with the Privacy Act 1988 and the National Privacy Principles.

Delegates' names and organisation details will be published in the event booklet and delegates contact details will be available to our Industry Partners.

Cancellation/Transfer policy

Delegate Transfer Policy - You may transfer your registration prior to the event. The initial transfer is free however subsequent transfers will incur a $25 transfer administration fee.

Refunds of event registration fees will only be made when written notification is received no later than 7 working days prior to event. A cancellation fee of 30% of the total registration fee will apply.

No refund of registration fees will be made when cancellations are received after 7 working days prior to event; however a transfer of registration to another person is permitted.

All cancellations and request to transfer a registration to another person must be received in writing.

Please email request to info@aist.asn.au