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AIST understands and respects the importance of protecting the privacy of individuals and is committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988. The way AIST handles your personal information is in accordance with the Privacy Act.
This policy tries to cover all of AIST's functions and a variety of circumstances where your personal information may be collected and used. As a general rule we do not disclose your personal information outside of AIST and only disclose if the activity you are engaging in with AIST requires it. We take your privacy seriously, and if you have any concerns about how we handle your information, please contact our Privacy Officer. You can write to the Privacy Officer at AIST, Level 23, 150 Lonsdale street, Melbourne, VIC 3000 or [email protected]
AIST collects personal information to be able to provide services to our members. To provide those services AIST engages with a variety of different stakeholders. This policy covers all of the stakeholders that we interact with. Consequently we collect personal information for a variety of reasons including:
This information is collected to further AIST's objectives as set out in our constitution.
We collect information such as names, addresses, telephone and email contacts as well as information that helps build our contact profiles, such as your gender, employer, position title and areas of interest and expertise. We collect information on membership status, AIST events attended and continuing professional development hours earned with AIST. We may also collect information you provide to us about your educational qualifications.
We also collect details of the products and services you have purchased from us or that you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries.
We may also collect any additional information that you provide to us directly through our websites or indirectly through use of our websites, digital or online presence, that you provide to our representatives or otherwise.
In some cases we collect information you provide to us regarding dietary requirements, medical conditions, disabilities and your emergency contacts.
To facilitate international events we also collect information you provide us for international travel arrangements such as your passport number, date of birth, travel insurance details, citizenship and your place of birth.
We may collect information about you from biographies you provide us for events or publications, including photographs. We also photograph, audio and video record many of our events, and we also store that information.
We collect your personal information as you provide it to us through our registration department and team, customer surveys or interactions with our representatives from time to time.
We also collect information about non-members for the purposes of providing information about membership, services and products, as well as to support our education, information, research and advocacy activities.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
AIST is a registered training organisation and consequently must collect and report certain information to the regulator, Australian Skills Quality Authority.
In addition to the information noted above, the additional information collected for these purposes includes:
AIST may use third party service providers to deliver educational services and accordingly your personal information may be passed on to them to ensure that you are provided with the course you register for or express an interest in. We require those third parties to similarly comply with the Australian Privacy Principles and the Privacy Act.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
We may collect personal information about you from the following third parties:
We keep our records in written and electronic format. We may also make sound and visual recordings at our events and some of the programs we run.
If you visit our website to browse, read, or download information, your web browser automatically sends us (and we may retain) information such as the:
We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful. We will not use this information to identify individuals, except for site security or law enforcement purposes.
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
If you do not provide us with the personal information described above, some or all of the following may happen:
The personal information we collect about you will not be used or disclosed other than in accordance with the Privacy Act, and for the purposes for which the information was collected.
We may disclose personal information that we collect about you to the organisers, speakers, exhibitors, industry partners and sponsors of our events. We may also disclose personal information about you to our service providers, such as technology providers, auditors, bankers and mailing houses to assist us in providing services. We may also disclose information about your activities with AIST to your employer. We may also be required to disclose personal information about you on the request pursuant to state or federal law, for example to regulators such as the Australian Skills Quality Authority.
If you are a member of the AIST board, or you participate in AIST committees or working groups, your information may be published in AIST's annual report, conference books or on our website.
AIST may distribute marketing material or other communications to you for the purposes of keeping you informed about your membership and entitlements, developments in the superannuation industry or other significant matters that fall within the objectives of AIST. This information may come from a third party on behalf of AIST and as part of our service offering to members. If you do not wish to receive marketing or third party communications from AIST or its partners, you should contact us.
We may disclose your personal information to:
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003(Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time, you may opt-out of receiving direct marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
We endeavour to keep secure any personal information submitted to us electronically. However, transmissions over the internet cannot be guaranteed as totally secure, and therefore such information is provided to AIST at the risk of the person submitting the data.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users' movements, and gather broad demographic information.
Our website may from time to time contain links to other websites. AIST cannot control the privacy practices of these other websites and does not take any responsibility for how they might handle your personal information.
We may keep information that will collect for an unlimited period of time.
All of our data is stored in written and/or electronic formats and we safeguard your personal information using a combination of secure premises and secure storage systems, firewalls and encryption technology and internal policies to protect your personal information. We take all reasonable steps to secure your personal information and protect it.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed and in accordance with our record destruction policy.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
By registering for an AIST event you authorise AIST to record the presentation (which includes any question or comments by any participant or audience member) in audio, vidoe or still photo format, or all three. I agree that AIST is the owner of the copyright and other intellectual property in that recording or image and that it may use the recording or images for any purpose it considers appropriate, including publicity, education or other activities and may earn income for AIST's own benefit. I waive any moral rights I may have. AIST is not obliged to exercise the right to make any recording.
We seek to ensure that your contact details are correct through direct communication with you, AIST's annual membership renewal process and our secure member login function on our website where members can update their own personal information and preferences at any time.
You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will make every effort to correct the information as soon as possible.
We may disclose personal information to our contractors, third party suppliers, sponsors and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
In the event that you are concerned about the security of your personal information, or the information we may have collected about you, you should write to the Privacy Officer at AIST: Level 23, 150 Lonsdale Street, Melbourne VIC 3000.
We treat any privacy concerns seriously and we will respond to any concerns you advise us of.
AIST understands the importance of protecting the privacy of individuals and is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles to ensure the confidentiality of any personal information collected. To view a copy of our Privacy Complaints Process Click here.
If you do not wish to receive electronic communications from AIST, please contact [email protected] or call us on 03 8677 3800.
If you wish to customise your communications preferences, please login here.