Diploma of Superannuation

36 CPD


This diploma has been designed to prepare participants with the applied skill and knowledge relevant to a broad range of specialist and management roles in the superannuation industry. Participants completing the course will develop autonomy in managing technical operations, complex problem solving, performing research, analysis and evaluation of critical information impacting healthy superannuation operations and strategy. Participants will graduate with the ability to manage various superannuation functions and shape the future of profit-to-member superannuation.

Who should register?

Anyone wanting a career in Australia's superannuation industry.


Learning outcomes

  • Shaping knowledge of super products and services and their application
  • Managing compliance with super regulation through operational policies and procedures
  • Engage and manage outsourced services
  • Assess and manage super benefits, insurance claims and insurance liaison
  • Manage customer feedback as part of continuous improvement
  • Facilitate knowledge of superannuation as an investment tool for customers and employees
  • Provide information or general advice to super members


14 September 2021 - 7 October 2021
10:30 am - 4:30 pm

Topics will include

Participants will be taken through a thorough introduction of Superannuation from concept to operation including: Superannuation as an investment tool and and the monitoring of a superannuation scheme’s performance over time.

3 CPD hours

Unit of competency:
FNSFLT515 - Facilitate knowledge of superannuation as an investment tool

Superannuation will continue to grow over time and will require more talent and staff from a diverse background. This module will explore the professional practice, financial services conduct, codes of practice and regulatory compliance practice that all professionals working in Superannuation will be expected to perform to.

6 CPD hours

Units of competency:
FNSINC411 - Conduct work according to professional practices in the financial services industry
FNSFMK515 - Comply with financial services regulation and industry codes of practice

Participants will dive into the Superannuation functions and explore the critical operations of funds performance reviews, contractual requirements, regulatory compliance, operational guidelines and third party outsourcing of services.

6 CPD hours

Units of competency:
FNSSUP517 - Review performance of superannuation funds against regulatory and contractual requirements
FNSORG614 - Establish and manage outsourced services

Insurance is an important part of Superannuation and participants will explore liaison, communication and impacts of insurance on Superannuation including management of group life insurance claims.

6 CPD hours

Units of competency:
FNSSUP512 - Manage insurer liaison within a superannuation organisation
FNSILF506 - Manage Group Life Insurane claims

Being able to assess member benefits and insurance claims under special conditions of release and managing compliance with operational guidelines for super funds will be detailed in this module.

6 CPD hours

Units of competency:
FNSSUP516 - Manage compliance with operational guidelines in superannuation organisations
FNSSUP417 - Assess superannuation benefits and insurance claims under special conditions of release

Participants will explore best practice feedback and handling of customer complaints to ensure equity, quality and continuous improvement.

3 CPD hours

Unit of competency:
FNSSUP511 - Manage customer complaints in superannuation

Superannuation professionals will need to be able to apply and maintain their knowledge of financial products and services and know when and how to provide information on general advice to superannuation clients.

6 CPD hours

Units of competency:
FNSINC412 - Apply and maintain knowledge of financial products and services
FNSSUP514 - Provide information or general advice to superannuation client

Course duration

Participants have up to twelve (12) months to successfully complete the course and assessments. The twelve-month time frame commences from the first day of a facilitated course, or from the date of receipt of the course material for a student completing the course on a self-paced basis.

Participants may need to spend up to 60 hours per module to complete their own reading, module review activities and the course assessment tasks. Students who are new to the financial services industry, or who have limited industry experience may need to spend additional time each week completing the course activities or conducting further research on topics that are not familiar to them.


Important notes

IMPORTANT - Please review before enrolling in this course!

AIST is here to support your student needs. If you have any questions or concerns surrounding the information below, please contact us on training@aist.asn.au or 03 8677 3800.   

Participants must have a minimum Certificate IV Qualification or 2 years industry work experience and be 18 years or older to enrol into the AIST Diploma of Superannuation.

Prior to the course commencement date, participants will be required to complete the Pre-Course activities including a Course Questionnaire to ensure that each student has the sufficient language, literacy and numeracy skills (as outlined below) to successfully complete the course and to identify if students have any specific individual support needs for their learning experience. Each module will also require participants to access pre-delivery activities including videos, readings and activities that are to be completed prior to the first session.

Additional information may be requested if AIST has any concerns about a participant’s ability to complete the course, which will be used to support a decision about the enrolment including any support for the participant. If for any reason AIST is unable to accept a participant’s enrolment, they will be contacted and the reasons for the decision will be explained and a full refund provided. Any alternative courses or pathways will be discussed with the participant.

Please refer to the AIST Participant Handbook to familiarise yourself with important information in relation to studying with AIST and relevant policies and procedures.

AIST courses are delivered and assessed in English and require you to read comprehensive course materials, complete a range of written and verbal assessments and undertake independent study and homework activities. In addition, the delivery mode relies on the extensive use of written and verbal communication.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake this course, please contact our Education team on training@aist.asn.au or 03 8677 3800 to discuss your circumstances.

If you need additional support, there are a number of organisations in Australia who provide English language and literacy services. Some suggestions are listed below:

  • The Australian Government Language Literacy and Numeracy Program
  • The Reading Writing Hotline
  • Adult Migrant English Program (AMEP)

Please note that fees and charges for these services may apply and will be the responsibility of the student.

You will need access to a computer satisfying the following minimum systems requirements:

  • Windows or Mac OS X operating system
  • Adobe Acrobat Reader (latest versions available for free download at Adobe website)
  • Internet access with a reliable internet connection
  • Access to a printer may be required

You’ll also need to have access to one (1) of the following devices with audio and video recording functionality:

  • smart phone
  • laptop
  • desktop computer
  • tablet

Delivery of the course will be through our Learning Management Software (LMS) called Learnbook. Participants will access content, activity and resources as well as submit any assessments via Learnbook.

To successfully complete this qualification, individuals will require basic computing skills. This will include:

  • editing and saving documents in Microsoft Office
  • using the internet for research
  • downloading and saving documents from websites
  • uploading documents through websites
  • making an audio and video recording using a smartphone, laptop/computer or tablet

If you have a special learning need or condition which may impact on your ability to study or to complete the assessment tasks, please make us aware of your circumstances prior to commencing study or as soon as possible thereafter.

Please contact our Education team on training@aist.asn.au or 03 8677 3800 to request assistance and discuss appropriate support options.

AIST offers courses  face-to-face, virtual facilitation or a hybrid of both in a classroom setting. Participants have up to twelve (12) months to complete the course. AIST aims to provide flexibility in our course delivery. There are three delivery modes that participants can choose to enroll into that best suits their time management or needs. These three modes are a Full Diploma Enrolment, the Sunrise Diploma Enrolment or Modular Diploma Enrolment explained below.

Full Diploma Enrolment:
Participants choosing the Full Diploma enrollment are making a commitment to attempt the entire Diploma over the course of three weeks. Sessions are run three hours per day for two days a week over three weeks. This is an intensive program of study and is best suited to practitioners in the Superannuation industry with a number of years of work practice.

Sunrise mode:
Participants choosing the Sunrise Diploma enrollment are able to enjoy learning over several weeks. Delivered early in the morning (8:30am to 9:30am East Coast and West Coast time) over three mornings per week over 12 weeks gives participants the opportunity learn over time in small easily digestible classes. A great way to start your day by connecting with Superannuation colleagues.

Modular enrolment:
For those seeking greater flexibility the Diploma of Superannuation can be completed over two years module by module. This allows participants to create their own timetable and that suits their work and life commitments.

Pre-reading will be required for the classroom learning experience. Facilitated courses give participants the ability to work together through course content in an applied learning environment. Participants are working on superannuation specific applications as well as case studies and other resources. This may include face to face or virtual classroom environments.

Currently all courses at AIST are being delivered in a virtual format using Zoom meeting application. However it is the aim of AIST to return to a hybrid of face to face and remote learning as soon as it is safe to do so.

Key benefits include:

  • Facilitated courses are often preferable as they give participants the opportunity to focus completely on course content
  • The classroom structure allows participants to study in an environment that promotes learning, understanding and discussion of course material
  • Facilitated courses allow participants to discuss course content in a way that assists in the learning process
  • Participants apply content to real work scenarios
  • Participants develop work ready assets that can be used back in the work place.

A Credit Transfer (CT) is formal recognition of the previous studies you have completed for the purpose of reducing the unit/s that you are required to complete in the course you are enrolled in with us.

You can apply for a CT at any time, however it is best you do this prior to the course commencement date so that credits are known upfront and you are not required to do any work that you otherwise may not have needed to do.

Please refer to the AIST Student Handbook for more details and information on how to apply for a CT.

Recognition of Prior Learning (RPL) is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.

It is best to apply for RPL prior to the course commencement date so that you are not required to do any work that you otherwise may not have needed to do. Please refer to the AIST Participant Handbook for more information on how to determine if RPL is a suitable option for you or to apply for RPL.

This course is comprised of twelve (12) units of competency from the FNS Financial Services Training Package:

There are no pre-requisite units for this course.

The assessment tasks are designed to test your understanding of the twelve (12) units of competency and ensure that you can apply this knowledge in a practical way.

More information on assessment structure will be shared in the coming weeks.

Assessment results will be provided to you within four (4) weeks of AIST receiving your completed assessment tasks. Your assessor will provide you with written feedback and confirm the outcome of your assessment via email.

Upon successful completion of all requirements for this course, the Diploma and Statement of Results will be issued to you via email within 30 days after your results have been provided.

The AIST Student Handbook is an important resource to guide you through your study. Please take the time to read this information to ensure you’re well informed. Access the AIST Student Handbook here.

The handbook includes information on:

  • Recognition of Prior Learning
  • Credit Transfer
  • Student code of conduct
  • Support services
  • Legislation and Privacy policy
  • Complaints and Appeals policy
  • Fees and refunds policy
  • Additional course fees and charges

It is the responsibility of all participants to familiarise themselves with, and adhere to, all relevant AIST Education policies and procedures.

AIST Education policies and procedures can be viewed here:

  • Certificate Issuance
  • Complaints and Appeals
  • Credit Transfer
  • Fees and Refunds
  • Marketing and Advertising
  • Privacy (VIC)
  • Privacy (Non-VIC)
  • Training and Assessment

If you have any other questions please do not hesitate to get in touch!

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