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Mark Raberger

Chief Claims Officer, MetLife

Having 25 years of experience in Claims, Rehabilitation and Physiotherapy, Mark joined MetLife in 2017 and is currently the Chief Claims Officer working with the operations team. Mark is leading our journey to reimagine claims with a key focus to deliver on high quality claims management and more importantly support customers health, recovery and return to work.

Mark has led extensive change programs across Life Insurance and Workers Compensation and has successfully delivered new models and approaches to support recovery, rehabilitation, health and claims strategies.

Mark has been instrumental in MetLife’s focus on health as well as leveraging automation, analytics, health outcomes to enhance the customer experience and efficiency.

Mark has a background in Physiotherapy having practiced for 10 years and subsequently moved to Occupational Rehabilitation prior to working in roles leading claims operations functions in Workers Compensation and Life Insurance.