Member Engagement
The Member Engagement SIG provides a forum where participants can openly share their views, successes and challenges, and discuss best practice in relation to the engagement of members for a compulsory product, in an industry that has traditionally seen a disproportionate number of participants apathetic to its value.
Upcoming Event
TBC | 1 CPD
Topic: TBC
Chair
Jean-Luc Ambrosi - Chief Experience Officer (CareSuper)
Deputy Chair
James Kelly – Head of CX Strategy, Design and Insight (TelstraSuper)
Previous Topics
- The push for personalisation “big brother” or real innovation?
- Member engagement in periods of market volatility
- Engaging with special population audiences
- Financial literacy, a barrier or a fallacy
- To intervene or not intervene, that is the question.
Recommended Resources
McKinsey & Company, 2021, 'The value of getting personalization right - or wrong - is multiplying'