Special Interest Groups

 

                                                                                             

Member Engagement

The Member Engagement SIG provides a forum where participants can openly share their views, successes and challenges, and discuss best practice in relation to the engagement of members for a compulsory product, in an industry that has traditionally seen a disproportionate number of participants apathetic to its value. 

Upcoming Event

TBC   |   1 CPD

Topic: TBC

Chair

Jean-Luc Ambrosi - Chief Experience Officer (CareSuper)

Deputy Chair

James Kelly – Head of CX Strategy, Design and Insight (TelstraSuper)

Previous Topics

  • The push for personalisation “big brother” or real innovation?
  • Member engagement in periods of market volatility
  • Engaging with special population audiences
  • Financial literacy, a barrier or a fallacy
  • To intervene or not intervene, that is the question.

Recommended Resources

  McKinsey & Company, 2021, 'The value of getting personalization right - or wrong - is multiplying'