ISWG Survey

 
At the 2019 Indigenous Super Summit attendees agreed to work towards the following list of actions to improve outcomes for Indigenous members.
  • Standardisation of AUSTRAC Aboriginal and Torres Strait Islander customer identification and Binding Death Nomination forms
  • Allow financial counsellors to act as third party representatives for members and funds to use the financial counsellor register to give them confidence that a counsellor is a registered third party
  • Partner with financial counsellors and capability workers on the implementation of new processes
  • Provide cultural awareness training to staff as part of their professional development.
  • Develop training tools to use and share across the industry
  • Embed AUSTRAC guidance and processes within funds, train staff and monitor how it is used
  • Work towards building an industry code of conduct
  • Continue to have and participate in Indigenous Super Summits

The purpose of this survey is to understand the progress that the superannuation industry has made in achieving these listed actions. The survey results will be compiled and used in a document to share the advances in the industry ahead of the Indigenous Super Working Group meeting being held on 1 July 2021. It will be publicly available and shared with Indigenous and industry stakeholders. Data will be de-identified and individual funds will not be named.

The Indigenous Super Working Group was formed in 2013. The Working Group has held three Indigenous Super Summits and one roundtable to share best practice and collaborate on the challenges the system imposes on Indigenous members.

Does your fund allow financial counsellors to act as third party representatives? If so, does your fund use the financial counsellor register?:
Has your fund partnered with financial counsellors and capability works on the implementation of any new processes? If so, please provide details of these.:
Does your fund provide cultural awareness or sensitivity training to its staff?:
Has your fund developed relevant training tools/information for financial counsellors? If so, can they be shared across the industry?:
In relation to AUSTRAC guidance on identifying customers who don’t have conventional forms of ID, please select which options below your fund has implemented. : AUSTRAC guidance
Does your fund have in place a Reconciliation Action Plan (RAP)?:
Over the year, has your fund made any other changes not mentioned above to improve the process or experience for Indigenous members or beneficiaries?:

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