AIST member funds can access Financial Counselling Australia’s online register, allowing them to confirm the credentials of financial counsellors that are acting on behalf of fund members.
Superannuation funds must identify the person that they’re dealing with before they discuss details about a members’ superannuation interests. The online register – developed by Financial Counselling Australia is designed to make this identification process easier for super funds when members choose to nominate a third party, such as a financial counsellor, to act on their behalf.
The online register allows superannuation funds to confirm the financial counsellor they’re dealing with is, in fact, a financial counsellor.
AIST believes improving this identification process will reduce complications for fund members when they try to engage with their fund, improving the members' overall experience. It is hoped this will be particularly useful for vulnerable groups seeking assistance with their super, such as many Aboriginal and Torres Strait Islander peoples.
AIST member funds are able to access the register, free of charge. If you would like to learn more or would like to access the register please contact firstname.lastname@example.org