Wednesday, 19 June 2019

AFCA Rules Change Consultation

AIST strongly agrees that financial firms should be identified within AFCA determinations. AIST would appreciate an industry roundtable to discuss how outsourced providers might be named in determinations (a key example is group life insurers) and how publication of the firm’s name in the determination would be handled where inclusion of the financial firm’s name might assist the public identify the complainant.