Collaborative Conversations (One-Day workshop)

Discussing sensitive issues, managing conflict

This highly interactive and customised one-day workshop equips participants with a structured approach for understanding and handling challenging conversations and potential conflicts in a collaborative manner. Concepts and skills will be related to the participants' specific workplace challenges throughout the workshop.

Key Learning Outcomes

This workshop will enable participants to:

Recognise and address issues before they escalate and drain vital resources
Understand what drives human behavior, including what causes people to become emotional and to act unconstructively
Identify the 3 fundamental approaches (interests, rights and power) for resolving conflicts and challenging conversations and select an appropriate process
Prepare for collaborative conversations with increased confidence and the ability to plan targeted strategies
Engage in conversations that develop and demonstrate a genuine understanding of the other persons' perspectives and underlying concerns
Collaborate with others to work towards maximum value solutions to address concerns - even when faced with challenging people
More effectively turn challenging counterparts into joint problem-solvers - including by knowing when and how to say sorry
Where necessary, confidently say "no" to a person's request or demands in ways that protect and build the relationship
Communicate skillfully, persuasively and with empathy

Facilitation method:

In keeping with the principles of effective adult education, all three workshops build and reinforce concepts and skills through a blend of role plays and case studies, interactive and multimedia presentations, and group discussions. Participants relate their new concepts and skills to their workplace challenges, and write their own action plans for putting new learning into practice immediately.

Facilitation options:

There are two facilitation options available:

Book an in-house group training session, with a maximum number of 16 participants. Price based on a minimum of 12 participants, or
Book an individual place at a public group training session.

Who Should Attend?

These sessions are highly recommended for any superannuation professional who would benefit from negotiation and influential communication skills with both internal and external customers.

Venues:

Venues will be in the CBD and will be communicated in your venue confirmation email.

Cost for 2011

AIST has negotiated a special rate for our members.

In-house group (min 12 participants):
One-Day Workshops: $530.00 (incl. GST) per participant, plus disbursements

Individual place at a CMA public group training session:
One-Day Workshops: $1,080.00 (incl. GST) per participant

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