Spotlight on ethical traps for unwary superannuation fund staff. Plus, find out what non-financial issues are important to retirees and how this can improve the way you relate to retirees and older super members.
Professionals employed in the superannuation industry frequently
face ethical dilemmas in their dealings with clients and
colleagues. The more you know about a client the better you can
manage the relationship. However the means by which you obtain
information and what you do with it can have ethical and moral
Consider the following scenario:
A Business Development Manager is privy to information that a
large employer is unhappy with the existing default fund and is
looking to potentially select a new default superannuation fund.
This information was obtained from your brother who is on the
employer's board of directors.
You decide to act upon this information. The question is
This scenario brings into question the notions of integrity,
objectivity, confidentiality and professional behaviour.
Participants will have the opportunity to review various
scenarios and contribute to discussion on how to appropriately and
ethically respond to the scenarios.
The second half of the workshop will explore the non-financial
aspects of retirement. Properly managing the final retirement
benefit to members is our number one priority, but what other
challenges lie ahead for a maturing industry and for our aging
The following lifestyle questions will be
- Will downsizing the home affect access to health and community
- Will embracing the lifestyle of the grey nomad have unforeseen
- Is the primary intention to embrace a full and vibrant
retirement lifestyle, or a peaceful and relaxing existence?
The delivery of the course is participatory and challenging and
involves the review of "what if" scenarios.
Participants are encouraged to evaluate their own values under
certain circumstances and appraise the non-financial challenges
facing retirees in today's environment.
Upon completion of this workshop, participants will be
- Describe the importance and significance of ethical
- Interpret which day to day activities and dealings have
potential for ethical traps and dangers
- Develop an awareness of the issues faced by members beyond the
financial aspect of retirement
- Distinguish between saving for retirement and planning for
This workshop will be developed and presented on behalf of AIST
by Philip Campbell CFP, DFP, Ass Dip Bus.
Philip Campbell is an authorized representative whose principal
professional activities revolve around educational services and
presenting within the superannuation and financial planning arena.
His background includes presenting and facilitating training
courses and workshops, review and assessment of course work and
developing course material.
He has over 30 years experience in the financial planning, life
insurance and superannuation industry, commencing originally as a
life insurance agent. From there, he developed into a variety of
roles across sales, business development, practice development,
marketing, compliance and training. He branched out into his own
consultancy 10 years ago, presenting at training and professional
Who should register?
Client services, Trustees, Fund operations and support staff